We specialize in Managed Services & Information Security. Busch Consulting Inc. seeks an eager Computer Technician to join our Team. Applicants must demonstrate initiative, be ready to learn, and have strong interpersonal skills. This entry-level technical position is responsible for maintaining high-quality white-glove IT services and support for our Clients/Customers. This person must be passionate about technology and have the ability to thrive in a fast-paced environment.

Expectations

• Routinely monitor, prioritize, troubleshoot and work requests in the ticketing queue system while adhering to contracted response times
• Provide helpdesk support and resolve problems for our customers
• Participate in problem-solving efforts often involving team members, external entities and other support personnel and/or organizations
• Assist with on-boarding of new clients, including PC setup and documentation
• Stay current with industry trends in systems administration, security, configuration, and automation technologies. Recommend ways to integrate them into operations
• Perform multiple concurrent tasks and effectively respond to and engage in critical situations
• Establish and maintain cooperation, understanding, trust and credibility with colleagues and clients

Helpful Qualifications

• 1-3 Years’ Experience as part of an IT Service Team/MSP NOC Team
• CompTIA A+ Certification
• Understanding of Network Setups and Configurations
• Strong verbal and written communications skills. This includes proficiency in documentation of policies, security reviews, procedures and standards
• Valid Driver License

Benefits

• Vacation
• Paid Holidays
• PTO
• Health Insurance (dental, vision, prescription & alternative medicine)
• Simple IRA
• Training reimbursement
• Temporary Disability Insurance

Hours

Typical hours are 8:00 am - 5:00 pm (Monday – Friday). Individuals may be asked to occasionally work weekends and evening hours for special projects, customer education and community outreach events, or training. Individuals will be part of an on-call rotation to manage after-hours requests.

Please Include Following:

• Resume
• Cover Letter
• References